You know, I used to have high expectations for the Nikon name and brand. That was until now. About a week and a half ago, I sent my D5000 DSLR back to them for the service advisory repair since my camera was one that might be affected per their website. I packaged the box well and tight, so as my camera was well cushioned during it’s trip to Connecticut where Nikon is doing the repairs.
Jump to last Friday morning. I had checked earlier in the week on the tracking, and UPS reported that the package containing my D5000 had reached the repair facility on Monday, August 3rd. Okay, I figured by this time I should have had some sort of email or what have you from Nikon about the ETA of repair on my camera. So, I called them. After waiting on hold for almost ten minutes, a representative was less than helpful or insightful. He informed me that he couldn’t tell me anything about my specific camera and that I should be hearing something from Nikon by Monday. So, basically, I just sent them my $800 piece of equipment and they couldn’t give me any information on what was going on with it. This astonished me, I thought, ‘I expect better from Nikon than this.’ But, I decided to be patient and give them some more time despite part of me wanting to call back and request to speak with a supervisor.
Here’s where we arrive at the present. I got home from work this evening to discover a box addressed to me. Since I wasn’t expecting anything, it surprised me a bit. Opening it up, it became clear very quickly who the box was from, Nikon. Inside was my camera. The packing of the box itself was shoddy. The box containing my camera was barely secured. Thankfully, the camera body itself seems okay, no damage from what I can tell. I searched the box for paperwork. Nothing, nadda. What? You supposedly did some sort of repair on the equipment but no paperwork? How am I to believe that anything was done at all to it? And, they never, not once communicated with me through the process, a process mind you that had to take place because Nikon messed up on the D5000 line. Don’t get me wrong, I understand that sometimes things happen, and I didn’t get upset when I heard about the service advisory, but no communication? Come on, Nikon. I honestly expected better from you than this. I guess my expectations have been set too high. Now, you have disappointed a loyal Nikon customer, one who has only purchased Nikon cameras now for over ten years. After all this, I’m not so sure that my next camera will be a Nikon. Yeah, I’m starting to reconsider my loyalty to the brand. Canon may start to get my business in the future. Sorry Nikon, but you are just not showing the loyalty to your customers that some of us have shown to you. If that’s the new way you are conducting business, I will be taking my money elsewhere. I work too hard to hand it over to a company who appears to not care about their consumer.